Help Desk Authority (formerly BridgeTrak) 8.1


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55.50 MB
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Publisher Description



Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

Program Details



General

 
Publisher ScriptLogic Corporation
Released Date 2009-05-28
Languages English

Category

 
Category Business
Subcategory Helpdesk & Remote PC

System requirements

 
Operating systems windows

Download information

 
File size 55.50 MB
Total downloads 107

Pricing

 
License model Free Trial
Price $995.00

Version History



» version 8.1 Build 221   -   posted on 2009-05-28
Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic''s desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority''s asset feature. Updated dashboard, etc

» version 7.0 Build 167   -   posted on 2008-01-04
Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more






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Release Date: 2009-05-28
Publisher: ScriptLogic Corporation
Operating System: windows