Help Desk Authority (formerly BridgeTrak) 8.1

Free Trial
58.20 MB

Publisher Description

Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

Help Desk Authority (formerly BridgeTrak) is a free trial software application from the Helpdesk & Remote PC subcategory, part of the Business category. The app is currently available in English and it was last updated on 2009-05-28. The program can be installed on WinXP, Windows2000, Windows2003.

Help Desk Authority (formerly BridgeTrak) (version 8.1) has a file size of 58.20 MB and is available for download from our website. Just click the green Download button above to start. Until now the program was downloaded 108 times. We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.

Program Details


Publisher ScriptLogic Corporation
Released Date 2009-05-28
Languages English


Category Business
Subcategory Helpdesk & Remote PC

System requirements

Operating systems windows

Download information

File size 58.20 MB
Total downloads 108


License model Free Trial
Price $995.00

Version History

Here you can find the changelog of Help Desk Authority (formerly BridgeTrak) since it was posted on our website on 2015-04-25. The latest version is 8.1 and it was updated on on 2017-06-28. See below the changes in each version:

version 8.1 Build 221

posted on 2009-05-28

Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic''s desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority''s asset feature. Updated dashboard, etc

version 7.0 Build 167

posted on 2008-01-04

Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more

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Release Date: 2009-05-28
Publisher: ScriptLogic Corporation
Operating System: windows
Type: Free Trial