Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
Help Desk Authority (formerly BridgeTrak) is a free trial software application from the Helpdesk & Remote PC subcategory, part of the Business category.
The app is currently available in English and it was last updated on 2009-05-28. The program can be installed on WinXP, Windows2000, Windows2003.
Help Desk Authority (formerly BridgeTrak) (version 8.1) has a file size of 58.20 MB and is available for download from our website.
Just click the green Download button above to start. Until now the program was downloaded 108 times.
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